POSITION SUMMARY 
Support Program Manager, Supervisors, and Community Support Workers (CSWs) to ensure high-quality services are delivered to clients in
accordance with EmberHope contracts.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES 
Leadership & Supervision

• Assist Supervisors, Program Administrator, and Program Manager with program needs.
• Provide direction, support, and occasional training to CSWs as assigned.
• Enforce all Pyxis policies, model professional behavior, maintain clean, orderly spaces and hold clients/staff accountable.
• Manage sign-in/out procedures, maintain client–staff ratios and complete client write-ups, communicating shift updates to leadership.
• Support CSWs with problem-solving, daily client needs, and serve as point of contact during crisis when leadership is unavailable.
• Provide direct client support, including transportation.
• Conduct required safety walk-throughs at designated intervals.
• Delegate tasks when requested by leadership and ensure completion.

Administrative Duties

• Complete service documentation daily and within 24 hours, reporting critical incidents and submitting required documentation.
• Support meal planning, grocery lists, and occasional shopping.
• Attend required meetings and trainings. Miscellaneous
• Maintain company vehicles and report maintenance needs.
• Ensure medications are secured and client belongings are sent home daily.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Required: High school diploma or equivalent. Preferred: College Degree in Social Services or similar.
• Strong interpersonal and communication skills with the ability to lead, train, and motivate team members.
• Attention to detail and strong documentation skills with the ability to multitask, meet deadlines, and stay organized.
• Professional, positive attitude with the ability to build supportive relationships, with a team-oriented, proactive, and willing to learn
• attitude.
• Ability to manage confidential information with discretion.

PREFERRED QUALIFICATIONS 

• Experience working with youth with behavioral or mental health challenges or in foster care.
• De-escalation training or experience.
• 1+ years in human services or a related bachelor’s degree.
• CPR and First Aid certification.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS 

• Work occurs in the community and office settings, with frequent travel.
• Possible interaction with referral sources and public speaking.
• Must maintain competency in Safe Crisis Management (SCM) interventions.
• Must be available for evening and weekend shifts.

HOW YOU WILL SPEND YOUR TIME

• 75% Direct client services (including but not limited to community outings, meal preparation, drive time, chores, etc.)
• 10% Completion of required documentation
• 10% Crisis assistance
• 5% Meeting participation and trainings

COMPENSATION AND BENEFITS

• Starting Pay: $17-$19 per hour (based on experience)
• Night/Weekend Shift Differential: +$5 per hour
• PTO, 401(k), health insurance reimbursement for Full Time